Support

We're here to help

Have a question about your membership, a charge, a session, or anything else? Reach out and we'll get back to you as soon as we can.

Contact Us

We aim to respond to all emails and messages within 1 business day.

Common Questions

I need to cancel or pause my membership.

Log in to your client portal to submit a cancellation or pause request, or reach out to us directly using the contact info above. See our Terms of Service for details on notice periods and how pauses work.

I have a question about a charge on my card.

Your statement will show a charge from "5THAVEFITNESS." If something looks off, email or call us and we’ll sort it out — most billing questions can be resolved same-day.

I need to reschedule or cancel a session.

Sessions can be moved at no charge with at least 24 hours’ notice. Contact your trainer directly or reach out to the studio.

How do refunds work?

See our full Terms of Service for our refund policy, including the buyer’s remorse window, medical refunds, and other cases.

I have a question that’s not listed here.

Just reach out — we’d rather answer a question directly than have you guess.

Other Resources